FAQ

Q: How can I change my lesson material?

 Inform us via email or Line and we will acknowledge the request.

Q: What are the rules for changing the class time schedule change?

    Just inform us at least two hours before the class schedule. Unreported change is equal to canceled class.

Q: How will I know what lesson is suitable for me? 

 The evaluator will suggest a learning material that is best suited for you after the trial lesson.

Q: Can I set the class every day differently? 

 It will depend on your teacher’s schedule. But we suggest that you plot your schedule at the same time to avoid conflict.

Q: If I am late for class, can I still proceed?

 Yes, you can. However, your teacher will only wait for you for 15 minutes. You can inform us at least 2 hours before your schedule if you’ll be late.

Q: What happens if I don’t show up for the lesson?

 Since we highly value our teacher’s time and the quality of your learning, we will not give a refund however we can reschedule it once if you give us 2-hour prior notice by contacting us.

Q: How long does it take for me to know the result of my trial lesson? 

 You’ll know the result within the day. We will send you an email and if you have further questions, you may give us a call and we’ll be happy to assist.

Q: Can I change the start date after enrollment?

 Yes. All you need to do is to contact us at least a day before the schedule so we can change the start date.

Q: What time can I take classes?

You can take classes from 9:00 – 21:00 UTC +7

Q: Can I monitor my progress?

Yes. Our teachers provide feedback to monitor your progress.

Q: What devices do I need to get started?

Computer/tablet, Internet connection, Headset/earphones, and you’re all set.

Q: What if I can’t join the Zoom or VooV meeting?

Check if the Zoom or VooV ID and password are correct. Wait for the teacher to host the meeting. If you can’t join still, try to refresh the app by logging out and in. If nothing happens, contact us immediately.

Q: What are the preparations for Zoom or VooV classes?

You just need to download the app https://zoom.us/download

https://voovmeeting.com/download-center.html?from=1001. 

Q: Do I need to use a headset or headphones for the classes?

If you are using an external camera and/or microphone be sure to plug them in before opening the application. We recommend using a headset if possible, to have better audio quality.

Q: Can I use Zoom or VooV meetings on my smartphone or tablet?

Yes. But the class quality will be better if you use a laptop or a desktop computer.

Q: What if the voice on Zoom or VooV sounds small or does not sound at all?

Check if the audio device is properly plugged in. Try to also check and adjust the audio settings in your computer and the application. Make sure that you allow audio access.

Q: How will you issue the receipt/attendance certificate?

You’ll receive a PDF file with all the information about the transaction via email once the payment is received.

Q: Can I get a refund?

If in case you’d like to cancel your subscription during the first week, we will refund you 50% of the remaining cost of availed lesson subscription. Refunds should take no longer than 7 working days. Any requests for refunds or additional lessons will be evaluated on a case-by-case basis related to technical difficulties at the sole discretion of Easy ABC Online management.